We’re a family-owned business, which means you, our valued customers are part of our family too! We truly hope you like our products and service, and share your kind words with friends and family!

For Bitimexhome Brand Products

You have 30-day return window in case:

• The product is damaged, defective or broken (we'll pay for the return shipping).
• You don't like it (you'll be only paying for the return shipping).

• To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
• If you received the product as a gift, just email us at support@bitimexhome.com with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.

For Westlake Brand Products

You have 14-day return window in case:

(1) The item is in its original condition and the packaging is acceptable.

(2) If there is no quality issue and you'd like to return, you agree to pay the return delivery fee. 

(3) If your item is damaged or defective, you should let us know within 14 days of delivery. If you reject the maintenance, we'll pay for the return delivery charge.  We will provide you with the warehouse address, and you can send it back. We will arrange for a courier to pick up the package. You can also send it back by yourself, and we will refund the shipping cost.