About Us

At Bitimexhome, we’re proud to offer our own Bitimexhome brand of kitchen gadgets, a carefully curated line crafted to bring quality, style, and innovation to any kitchen. As a family-owned business, we’re dedicated to providing both home cooks and restaurant owners with reliable products that make cooking efficient and enjoyable.

We’re also the proud distributor of Westlake commercial refrigeration appliances, delivering premium, commercial-grade equipment designed to meet the rigorous demands of restaurant kitchens. In our platform, quality and competitive pricing go hand in hand—our products bring exceptional value without sacrificing durability or performance.

What sets us apart? It’s our commitment to personalized service. We offer tailored quoting and pricing options, ensuring each customer gets the best fit for their unique needs. Whether it’s a single kitchen gadget or an entire refrigeration system, we’re here to help you make informed choices, offering support that big-box stores can’t match.

Each product we offer reflects our commitment to affordability, efficiency, and long-lasting performance. When you choose Bitimexhome, you’re choosing a trusted partner who understands the unique challenges of running a kitchen and stands by the quality of every appliance we provide.

Welcome to Bitimexhome, where we help bring your kitchen vision to life, one dependable product at a time.

Our Return Policy

Non-appliances Products (30-day return window )

• The product is damaged, defective, or broken (we'll pay for the return shipping).

• You don't like it (you'll be only paying for the return shipping).

• To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.

• If you received the product as a gift, just email us at support@bitimexhome.com with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.

Appliances Products (14-day return window )

(1) The item is in its original condition and the packaging is acceptable.

(2) If there is no quality issue and you'd like to return, you agree to pay the return delivery fee. 

(3) If your item is damaged or defective, you should let us know within 14 days of delivery.

• If you reject the maintenance, we'll pay for the return delivery charge.  
• We will provide you with the warehouse address, and you can send it back.
• We will arrange for a courier to pick up the package.
• You can also send it back by yourself, and we will refund the shipping cost.

How Does The Westlake Warranty Program Work?

1. How long does the warranty cover?

Our warranty covers 2 years for the entire machine, including free parts, telephone/video guidance, door-to-door maintenance, and other services.

Additionally, we offer a 6-year warranty for the compressor, with only parts and delivery covered for the last 4 years.

2. Can I purchase extended warranty?

Yes, if you need a longer warranty, you can purchase an extension for $80 for an additional half year or $160 for an additional year, or contact us for more options.

3. How can I get my warranty information?

We will send you a Warranty Card via the email you provided when placing the order.