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Westlake Commercial Refrigeration
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Why Choose Us?
Personal Customer Service
Unlike the experience of buying from other large online retailers, we take pride in being a dedicated team that directly engages with you. While online giants may offer a wider range of products, they often lack the personalized attention and specialized knowledge that our team provides.
Industry-Leading Warranty
While competitors typically offer a 5-year warranty for compressors, we go above and beyond with a 6-year warranty. We also offer a 2-year warranty covering all parts and labor, ensuring thorough protection for your investment. Our door-to-door service adds an extra layer of convenience and assurance.
Best Price Guarantee
Navigating commercial refrigeration options can feel overwhelming, but with us, it's a breeze. Enjoy a personalized journey where we tailor pricing to your exact needs. We're not just about convenience; we're committed to offering you the best prices, backed by our price guarantee.
Frequently Asked Questions
1. Can I use it in the garage or outdoor?
Yes, our commercial refrigeration systems can be used in a garage as long as the ambient temperature is between 42-110℉. However, they are designed for indoor use, so they are not suitable for outdoor environments.
2. How long does the shipping take?
Shipping times vary depending on your location and the specific product ordered. Typically, standard shipping takes between 5-7 business days after the product is picked up by a carrier. For more precise estimates, please email our customer service team support@bitimexhome.com. Please provide details such as the product name, delivery zip code, and shipping address type (commercial or residential). We usually get back to you within 24 hours.
3. How do you ensure fast delivery?
To ensure fast delivery, Westlake has four strategically located warehouses in the United States. These locations help us optimize shipping times and ensure your orders are delivered promptly. These warehouses are situated at:
1. 85 Metro Way, Secaucus, NJ, 07094
2. 475 Eagles Landing Pkwy, Stockbridge, GA, 30281
3. 10320 6th St, Rancho Cucamonga, CA, 91730
4. 8630 Fallbrook Dr #200, Houston, TX, 77064
4. Is shipping to my location included in the price?
Yes! We offer free curbside freight shipping, including lift gate service and delivery appointment, to most locations for all new refrigeration units.
5. Do you charge extra for residential delivery?
No! We deliver all of our products to resident addresses free of charge. The freight company will call you to make a delivery appointment using the phone number provided in your order. Please note, the driver will not bring the item inside for you, so be sure to have some friends on hand to help! Please carefully measure doorways and counter heights to make sure the product you ordered will fit in the intended space.
6. What industries do we serve?
Westlake Commercial Refrigeration Systems are one of the top industrial refrigerator and freezer suppliers for industries and sectors such as: restaurants,cafes, retail stores, bait shops, schools, bakeries, florists, health Clubs, farms, science labs, ice cream shops, etc. Our products are also suitable for residences with the need for a commercial grade refrigerator or freezer.
7. How long does the warranty cover?
You’ll get your warranty card in your email once the product is delivered. Our warranty covers 2 years for the entire machine, including free parts, telephone/video guidance, door-to-door maintenance, and other services.
Additionally, we offer a 6-year warranty for the compressor, with only parts and delivery covered for the last 4 years.
8. What kind of after-sale support do you offer?
Our free support typically starts with an online video guide and phone troubleshooting if your issue requires a simple solution. If the issue still persists, we will send local technicians and cover the costs of replacement parts and labor. You can call (206)804-0160 to reach our customer service team whenever you need help.
9. How does the fan cooling system work?
The fan cooling system uses an Embraco compressor and Carel controller to provide efficient and automatic defrosting, eliminating the need for a condensing water tube. The fan circulates cold air evenly throughout the freezer to maintain consistent temperatures.
10. What compressor and digital temperature controllers do you use?
Our commercial refrigerators and freezers are equipped with a high-quality compressor that creates a fan-cooling precise refrigeration system, ensuring your food remains at a safe temperature. The Italian brand "Carel" digital temperature control allows you to easily adjust the temperature set point and frequency for the stainless steel cooler, while the Embraco brand 1/5hp compressor filled with R290 gas ensures efficient and quiet operation.
